Policies

 We are very confident that our fine jewelry will meet and surpass your expectations. However, if you are not completely satisfied for any reason, you may return your order within 10 days from the date of shipment for a full refund or exchange.

Your Order.

Please follow these steps to return or exchange your jewelry item(s):

1- Contact Customer Service and request a Return Authorization Code for your order number.

2- Print the Return Form, and fill it out completely. Please write your Return Authorization Code on the return form and on the outside of the shipping box on the front of the package so that it is clearly visible.

3- Send your item(s) with Security Tag(s) attached, original packing materials, return form, and original invoice to us by an insured carrier and retain the tracking number for your records.

Orders Less than $500: Ship your package by USPS Registered Mail

Orders More than $500: Ship your package by USPS Registered Mail with insurance for the full value.

We are not responsible for items lost or damaged while shipping. Please do not write “jewelry” or any other jewelry-related words on the outside of the package.

4- After we receive your package, our Quality Assurance Department will verify the condition & authenticity of the returned item(s).

5- A refund or customer credit (for exchanges) will be issued within 7 business days. All refunds will be issued in the original form of payment. Please allow one monthly billing cycle for the credit to appear on your credit card statement.

Returns and Exchanges are subject to the following restrictions.

The original Invoice and a Return Authorization Code must accompany the returned item.

The item must be returned in its original condition, unworn and unaltered in any way.

The Security Tag attached to the jewelry must not be removed. If the Security Tag is removed from the jewelry, the merchandise is not returnable or exchangeable. This is a security feature we use to verify the authenticity of the item.

Non-insured packages will be returned to the sender.

Shipping charges are not refundable.

Items that have been worn and damaged due to client negligence cannot be returned.

Special orders and engraved items are not returnable. If there was an error made on our part, we will happily exchange your order.

If you received a free gift with your order, you must also return the free gift or you will be charged the purchase price of the free gift. This charge will be deducted from the credit applied to your account.

Click here to print Return Form

Respect your privacy. Atroas Jewelry doesn’t sell, rents, or loans any identifiable information regarding our customers to any third party without your permission. Any information you give us is held with the utmost care and security, and won’t be used in ways to which you haven’t consented. Please read the Payment&Shipment and Return policies and if you are unable to accept shipping time and these guidelines please don’t buy our products.

Privacy & Disclaimers

Security & Privacy Information

Introduction

Atroas Jewelry operates https://www.atroas.com (“Web Site”). Pursuant to an agreement with Atroas provides customer service and product fulfillment for the Web Site. Atroas recognize that you care how information about you is used and shared. We have created this privacy policy (“Privacy Policy”) to inform you of our information collection, use, and sharing practices for this Web Site. This Privacy Policy only covers information collected at this Web Site and does not cover any information collected offline by Atroas (unless specifically stated).

Security

Personal information provided on the Web Site and online credit card transactions is transmitted through a secure server using Secure Socket Layering (SSL), encryption technology. When the letters “http” in the URL change to “https,” the “s” indicates you are in a secure area employing SSL; also, your browser may give you a pop-up message that you’re about to enter a secure area. We are committed to handling your personal information with high standards of information security. We take appropriate physical, electronic and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. Our website uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address and credit card number. Our customer service center and stores also operate over a private, secure network. Please note that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information.

Privacy policy

To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. Because we respect your privacy, we have implemented procedures to ensure that your personal information is handled in a safe, secure, and responsible manner. We have posted this Privacy Policy in order to explain our information collection practices and the choices you have about the way information is collected and used. As we continue to develop our Web Site and take advantage of advances in technology to improve the services we offer, this Privacy Policy likely will change. We, therefore, encourage you to refer to this policy on an ongoing basis so that you understand our current Privacy Policy.

This Privacy Policy was last updated on January 4, 2025.

The information we collect

Generally, you may browse the Web Site without providing any personally identifiable information. However, we may ask you to provide personally identifiable information at various times and places on this Web Site. In some cases, if you choose not to provide us with the requested information, you may not be able to access all of this Web Site or participate in all of its features. We receive and store any personally identifiable information you enter on the Web Site, whenever you shop with us — online, through our catalogs, or in our stores, or information you give us in any other way. For example, we may collect the following personally identifiable information: your name, address, telephone number, driver’s license number, birth date, and e-mail address. If you use a credit or debit card or pay by check, we will also include your account number. From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use. When you visit this Web Site, our web server automatically collects anonymous information such as log data and IP addresses. We may use the automatically collected information for a number of purposes, such as improving our site design, product assortments, customer service, and special promotions.

Children’s privacy

Protecting children’s privacy is important to us. Our Web Site is a general audience site. We do not collect or maintain information from those we actually know are under 13, and no part of our Web Site is targeted to attract anyone under 13. We also do not send e-mail co respondence to anyone who tells us that they are under the age of 13 without their parent’s consent. Our online sweepstakes are restricted to entrants who are at least 18 years old. Children under the age of 13 should always ask their parents or guardians for permission before providing any personal information to anyone online. We urge parents and guardians to participate in their children’s online activities and use parental control or other web filtering technology to supervise children’s access to the web.

Acceptance

By using this Web Site, you accept the policies set forth in this Privacy Policy.

Mac user advisory

Macintosh users must place their online orders using Safari or Firefox. These browsers allow us to offer our customers the highest level of security; other browsers prevent users from viewing secure pages during the checkout process. We apologize for any inconvenience. Download a free copy of Firefox by clicking here. For the latest version of Safari, from the Apple menu, choose Software Update.

Warranty information

Some items on our Web Site have a manufacturer’s warranty; this is noted in the product description. To obtain a written warranty for any of these items, send a specific written request to:

Atroas

www.atroas.com

BC-CANADA

Conditions of use, notices, and disclaimers

When you use this Web Site, you are automatically agreeing that both your access to the site and your use of it are: Subject to the terms and conditions in this legal notice, which may change at any time without notice. Subject to all applicable laws. Undertaken at your own risk. Please refer to this page frequently to review our current terms and conditions of use.

Copyright

The following elements of this Web Site are the property of Atroas or our suppliers and are protected by United States, United Kingdom, Germany, and other international copyright laws: All text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations — both individually and as they are compiled on the site.

All software.

Trademarks

The trademarks or trade dress of Atroas and our respective affiliates may not be used without our written permission. Trademarks or trade dress include the Atroas names and logos, and other graphics, logos, page headers, button icons, scripts, and service names of Atroas’s products, services, and programs, and those of our respective affiliates.

Use

You have permission to electronically copy and print hard copies of pages from this Web Site solely for personal, non-commercial purposes related to placing an order or shopping with the Web Site. Unless we give you written permission in advance, any other use of this Web Site, its content, and its information, including linking or framing to this Web Site, is strictly prohibited.

Errors and inaccuracies

Our goal is to provide complete, accurate, up-to-date information on our Web Site. Unfortunately, it is not possible to ensure that any Web Site is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies, or omissions — including after an order has been submitted — and to change or update information at any time without prior notice. Prices and descriptive information or imagery are subject to change without notice. We sincerely apologize for any inconvenience this may cause.

Disclaimer of liability

We make no representations or warranties of any kind, whether express or implied, with respect to this Web Site, its content, or the information available on or through it; they are provided “as is,” with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this Web Site or any other site linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive, or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.

No confidentiality

Except for information necessary to place an order, we do not want to receive confidential or proprietary information or trade secrets through this Web Site. Any information, materials, suggestions, ideas, or comments sent to us will be deemed non-confidential, and by submitting it, you are granting us an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute it for any purpose whatsoever, with no payment or other compensation to you. However, we will not use your name unless we are required by law to identify the source of the materials, information, suggestions, ideas, or comments, or unless we first obtain your permission.

Applicable law

By visiting this Web Site, you agree that the laws of Greece, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and us or any of our affiliates.

Disputes

Any dispute relating in any way to your visit to our Web Site or to products purchased here shall be submitted to confidential arbitration in Greece. However, if you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any state or federal court in Greece. You consent to exclusive jurisdiction and venue in such courts. Any arbitration under this agreement shall be conducted under the prevailing rules of the Greek Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration with respect to this Web Site or to products purchased here shall be joined to an arbitration involving any other party, whether through class arbitration proceedings or otherwise.

Protecting your information

As part of our ongoing commitment to ensure that your shopping experience with the Web Site is protected, we will prosecute all unauthorized or fraudulent transactions to the fullest extent allowed by law.

All products sold in the Our Collections are the hand-made, custom designs of Atroas Jewelry and copyright protected by law.Persons infringing on this copyright will be prosecuted to the fullest extent of the law.

Jewelry Payments Online with a Credit Cards or Debit Cards.

First, you may choose to simply proceed to checkout and directly enter your credit card information into our Secure Shopping system. At this point, we gladly accept the following credit cards: Visa, MasterCard, American Express, Discover, or Diners Club International. All final charges are made in USD according to the current exchange rate. You may also be charged a fee by your bank or credit card company for processing an international transaction. Atroas Jewelry is not responsible for such fees.

Credit Card or Debit Card.

Atroas jewelry gladly accepts all major credit cards or Debit Cards to complete your order at checkout. For a full list of credit cards or debit cards and more detailed information, please visit our Payment Options page. Most credit cards implement their own security features. While Atroas Jewelry certainly does not rely on these features as a sole security measure, we encourage you to contact your Credit Card Company or card-issuing bank for details regarding the security of your card. As a consumer, you should be protected by your bank and/or Credit Card Company from billing errors and unauthorized charges.

Pay With Wire Transfer.

Should you wish to pay for your order via a Bank Wire you’ll receive a 1.5% discount on the final checkout price of your order. We require Bank Wire payments for any items above 5000usd to insure a secure payment transaction.

The finest expression of Women, Men, and Designer jewelry is Atroas

The best manufacturer and exporter of silver, gold, and platinum jewelry. We proudly offer the best quality Women, Men, gold, silver, and platinum jewelry at affordable prices. The “Customer is the King” is our policy and we are here to serve. Please feel free to Contact Customer Service with further questions or concerns you may have regarding our products and/or services.

WHOLESALE

FOR SILVER UP $10000

FOR GOLD UP $25000

Possible